REFUND AND RETURN POLICY

We want you to feel confident when ordering from NuKids. Please review the following return conditions before submitting a request.

Change-of-Mind Returns

You may request a return within 7 calendar days of receiving your order.

To qualify, the product must be:

• Unopened and unused

• In its original packaging

• Sealed and in a resalable condition

• Accompanied by proof of purchase

Because Focus & Calm Shake is a consumable product, we cannot accept change-of-mind returns once the container has been opened or its seal has been broken.

Incorrect, Damaged or Defective Products

Please contact us as soon as possible if your order arrives damaged, defective or incorrect. Include your order number, a description of the problem and clear photographs of the product and packaging.

Approved incorrect, damaged or defective products will be handled in accordance with applicable South African consumer law.

Starting a Return

Email hello@nukids.co.za with:

• Your full name

• Order number

• Reason for the return

• Photographs, where applicable

Please do not return a product before receiving confirmation and return instructions from the NuKids team. Unauthorised returns may not be accepted.

Return Shipping

Customers are responsible for return courier costs when returning an eligible product because of a change of mind.

Where the return is due to an incorrect, damaged or defective product, NuKids will arrange or cover reasonable return delivery costs where applicable.

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to reflect the refund.

Original delivery charges are not refundable for change-of-mind returns.

Exceptions

We cannot accept returns for:

• Products that have been opened, unsealed or used

• Products not in their original condition

• Products damaged through misuse or incorrect storage

• Change-of-mind requests submitted after the 7-day return period

These exclusions do not limit any rights you may have under applicable South African consumer law.

Contact

For return or refund assistance, email hello@nukids.co.za.